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Frequently Asked Questions

When will I receive my order?

All orders ship within 3-5 business days. Please note there may be delays depending on what province you are in. We ship out of Burlington, Ontario. There may be delays in delivery due to the current COVID-19 related incidents in shipping facilities - please note these circumstances are out of our control. If you need a product quickly, consider our curb-side pick up options! 

 

Can I make changes to my order after it has been placed?

Yes! Simply email shop@islamicreliefcanada.org. Please include your order number in the subject line.

 

Will I receive my order in time for Eid?

We try our best to process and ship all orders within 3-5 business days. Any orders placed before May 7th should reach you by Eid, however there may be delays in delivery due to the current COVID-19 related incidents in shipping facilities - please note these circumstances are out of our control. If you need a product quickly, consider our curbside pick up options!

 

What is your return policy?

All items are final sale. However, if you have an issue with your order, please contact us at shop@Islamicreliefcanada.org and we will be happy to assist.

 

Will I receive a tax receipt for this?

No, we do not issue tax receipts for purchased goods. However, your contributions will still make a difference to people in need! If you'd like to make a donation please click here.

 

Do you ship outside of Canada?

No unfortunately at this moment we only ship across Canada.

 

The item I wanted is out of stock! Will it come back?

Unfortunately, many items are limited edition and will only be available for the time being. We have a lot of new inventory upcoming - so keep an eye out!