Frequently Asked Questions

The IRC Pop Up shop will be accepting orders from May 13 - May 23 only!

 
Will I receive a tax receipt for this purchase?
No, we do not issue tax receipts for purchased goods. If you'd like to make a donation please click here.
 
Can you ship outside of Canada?
Unfortunately, we can only ship orders within Canada at this time.
 
When will I receive my order?
Due to COVID-19, packages are being delivered slower than usual. It may take up to 4-6 weeks for you to receive your order, depending on which province you live in. We will be shipping orders on Monday May 18 and Monday May 25.
 
Will I have a tracking number?
A tracking number will be provided via Canada Post. If you would like to know the status of your order, please refer to the email you receive. Orders will be shipped through Canada Post on Monday May 8 and Monday May 25 only.
 
What is your return policy?
At this time we are unable to offer refunds or exchanges.
 
What if I need to make a change to my order?
If you need to make any changes to your order, call +1 855-377-4673 or send an email to info@islamicreliefcanada.org. Please have your order number ready. Please note that once your order has been shipped you will not be able to modify it.